Effective Date: September 8, 2025

Triumph Retreat Canada (“Triumph Retreat,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with Canadian privacy law (PIPEDA). This Privacy Policy explains what information we collect, how we use it, and the rights you have in relation to it.

1. Accountability

We have appointed a Privacy Officer responsible for ensuring compliance with this policy and Canadian privacy law.

Privacy Officer Contact:
Triumph Retreat Canada
Email: triumph@triumphretreat.com

2. Information We Collect

We may collect the following personal information, depending on your interaction with us:

• Contact Information – name, email address, phone number, and mailing address.

• Retreat Registration Information – retreat preferences, dietary needs, health considerations, and emergency contacts (collected for your safety and well-being).

• Payment Information – billing details processed through Stripe or e-transfer (we do not store your credit card numbers on our servers).

• Technical Information – IP address, device type, and browsing data collected automatically through Wix hosting services.

3. Purposes of Collection

We collect your information only for specific and limited purposes, including:

• To register you for retreats and process payments.

• To accommodate dietary and health needs during retreats.

• To communicate important updates before, during, and after retreats.

• To provide bursaries and financial assistance if requested.

• To maintain financial and administrative records as required by law.

• To improve our website and outreach so more people may encounter Christ through our ministry.

4. Consent

We collect, use, and disclose your personal information only with your knowledge and consent. By registering for a retreat or using our website, you consent to this policy.

• Sensitive Information (e.g., health details): We will obtain express consent.

• Cookies & Analytics: Our website uses cookies through Wix. You may manage or withdraw cookie consent in your browser settings.

• Withdrawal: You may withdraw your consent at any time by contacting our Privacy Officer (see Section 1). Please note, withdrawing consent may affect our ability to provide certain services (e.g., processing your registration).

5. Limiting Collection, Use, and Retention

We only collect the personal information necessary for the purposes stated above. We retain your information only as long as required to:

• Complete your registration and retreat participation.

• Comply with legal, accounting, or tax obligations.

• Maintain limited records for up to 3 years after your retreat, after which personal data will be securely deleted or anonymized.

6. Disclosure of Personal Information

We do not sell or rent your information. We may share it only in the following ways:

• Service Providers – Wix (website hosting), Stripe (payment processing), and authorized retreat staff or volunteers (for hospitality and safety purposes).

• Legal Requirements – if required by law, regulation, or court order.

• Cross-Border Transfers – Your information may be processed outside of Canada (e.g., by Stripe or Wix servers located internationally). While outside Canada, your information may be accessible to law enforcement or regulators under the laws of that jurisdiction.

7. Safeguards & Security

We protect your personal information with appropriate physical, organizational, and technical safeguards:

• Data is stored securely through Wix and Stripe, which comply with recognized standards (including PCI-DSS for payment processing).

• Access is restricted to authorized staff and volunteers who need it to perform their duties.

• We train our team in privacy and confidentiality best practices.

8. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate or incomplete information.

• Withdraw your consent to future communications.

• Request deletion of your information, subject to legal and administrative requirements.

• File a complaint with the Office of the Privacy Commissioner of Canada if you are not satisfied with how we handle your information.

Requests should be sent to our Privacy Officer (see Section 1). We will respond within 30 days.

9. Breach Notification

If a privacy breach occurs that poses a real risk of significant harm (such as identity theft or financial fraud), we will notify you as soon as possible and report the incident to the Office of the Privacy Commissioner of Canada, as required by law.

10. Openness & Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a new “Effective Date.”